What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at mindy@aromacleaning.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
What if the customer wants to Replace a product received in perfect condition ?
If the product received by the customer is in perfect condition, however the customer wants to replace it with another size or design, in such a situation we have a replacement option for the customers subject to stock availability and provided the customer bears the to and fro charges of courier / shipping / duties if any which shall be subjective in terms of number of products & distance and is willing to pay the excess amount if any. Please make sure that the original product's tag and packing is intact when you send us the product. For customers outside United states the replacement process is geographically as well as economically unfeasible, however if the customer intends to proceed with the replacement at his own expense we shall initiate the replacement process.
How to initiate the replacement process?
The Customer can send us an email at mindy@aromacleaning.org mentioning his Order ID. Our customer support team will then initiate the replacement process at the earliest.
No Refund Policy
We do not have a refund policy. Once the transaction has taken place we do not provide a refund option to the customers.
SHIPPING & DELIVERY POLICY
aromacleaning.org is committed to deliver your order with good quality packaging within the given time frame. Our current turn around time is one day.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products .
Our prices are all inclusive. All taxes are included with the list prices except local custom the duties, if applicable in your region.
How long does it take for an order to arrive?
Orders are dispatched within two days from date order is placed .Orders are delivered within 5 to 7 working days.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, email us at mindy@aromacleaning.org mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
About Customs, Duties & Taxes
When ordering from aromacleaning.org , you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; aromacleaning.org has no control over these charges, nor can aromacleaning.org predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey
We also customize our ingredients for different cleaning solutions, if you have a suggestion, please let us know we can formulate for just about any circumstance.
An example:
We have been working with a small organic chicken egg ranch on how to disinfect and keep the coops smelling better. Also, if you want to buy just the product and not the sprayer, please send an email with what you need. For quantity commercial use please contact us.